strategy UX CX innovation workshops

The CX-y stuff behind the work…

Kickstarts. Pitches. Workshops. Brand support. There’s a hell of a lot of work that goes on behind the scenes, lead by asymmetrical systems-thinkers like, well, me for example. Check this lot out:

Kickstarts – strategic, creative, CX, innovation; a kickstart is typically a formal, four-hour session designed to extract and define the issues and ways forward, followed by distillation into whatever format suits – a strategy deck, a workshop, or even a coffee.

Pitches – creative, CRM, business; identifying opportunities, workshopping solutions, working at pace to build representative executions, and presenting with confidence.

Pitch room agile post-its scamps
Mid-week in a ten-day turnaround: a pitch room in full flow – from explicit client need (a systems approach to B2C acquisition) to unspoken desire (ideas and eye candy).

Workshops – any combination and timing of gatherings, sprints, CX focus, content creation, futurism, innovation, quality control (campaigns, working culture, digital builds…), UX, UI; you name it, I particularly enjoy giving the standard toolkits a jolt of energy.

Brand Support – Guidelines, strategic brand behaviours, tones of voice…

Training – Innovation, Agile, Digital…

Presentations – Client conferences, industry meet-ups, university course support…

…I love it all. I really do.