Go forth and watch people.

That time I asked a [software] developer if anyone had actually watched an ER attendant on nightshift try to use the patient-information interface his team had built.

“You mean time-and-motion studies,” he stated.

“No,” I said; “What I mean is, has anyone actually stood near a doctor or nurse on nightshift and watched when they’re trying to log an actual patient into the system.”

“Well, no, we’re developers, not sociologists. They told us what they needed and we built it for them.”

Closest I’ve ever come to actually stabbing someone.

Only so he would end up near a nurse or doctor on nightshift, you understand.