Go forth and watch people.

“We know our users/customers" pic.twitter.com/vFyHc8ZvPZ — Keith Stoeckeler ? (@keiths) October 30, 2018 That time I asked a [software] developer if anyone had actually watched an ER attendant on nightshift try to use the patient-information interface his team had built. “You mean time-and-motion studies,” he stated. “No,” I said; “What I mean is, has anyone … Read moreGo forth and watch people.

What is Design 101?

A rolling blog of up to 101 design critiques: things that could be (or maybe already are!) better than we expect – thanks to a bit of Design Thinking. There’ll be UI, UX, CX; signs, services, systems; playgrounds, objects, and more – you name it, I want it to be better.

“No Giants”

humourous parking bay

Happiness by design – or by accident, late on a Friday after a beer? I’d hope it was the former: a simple tweak of boilerplate copy, plus a bit of fun with perspective (safety stripes never made a delivery bay look so biiiiig) – equals a fresh way to get busy tradies to notice and respect safety signage. Wonder how much effect this kind of gentle engagement has on keeping the place in order? How would you know?

Energy made Wonderful

Mercury ebike wonderful billboard

GRAND EFFIE – Most Effective Campaign 2017. There’s often magic buried in the data. This four-year project demonstrates that, in spades. Two or three years of watching the way customers behaved “better” when offered emotional experiences (vs rational monetary rewards) lead us to an award-winning strategic approach. Here’s how the story goes: Rebranding a company … Read moreEnergy made Wonderful

Hey, sheeple!

Forsyth Barr sheeple campaign

“We all have something we know should probably be a bit more of a priority. Something we know is quite important, but maybe don’t want to think about too much right now. Maybe it doesn’t look like it’d be much fun, or maybe we’ve told ourselves it’s not urgent. “So we do what someone else … Read moreHey, sheeple!

Whimsically helpful

No reason a strong, simple input field can’t have a sense of humour, too… From https://uimovement.com/ui/5963/input/ – via the wonderful Stephen Anderson.

The semiotics of signs

Ever been 5 minutes late for school? What did you do? I bet you didn’t slow down, and look more carefully for cars. That’s why this example of poor design bugs the shit out of me. Yes, the sign is visually clear about its main message – 40km/h – but the system design behind the rest … Read moreThe semiotics of signs

SAP’s attempt at accessibility

In what universe is this even remotely acceptable? I’m so grumpy about this I might have to go for a walk to calm down, then come back later and critique what’s going on – and how it might be fixed with a teensy bit of thought.